Prescription Refill Policy
Please provide us with a minimum 24 hours to refill your pet’s prescription. If your pet requires special order medication such as compounded or holistic medication, it may take up to 10 days for us to receive your medication. Before a refill can be approved, your pet must have had a physical exam by the veterinarian within the last 12 months as per the MVMA by-laws.
For tick & heartworm prevention we recommend this be given March 1 – November 1. These medications are weight-based and so it is best to have your pet weighed prior to dispensing medication. Puppies and kittens may be required to come back for a monthly weigh-in until they reach their adult weight. We advise that the 4DX test is done annually to ensure that there are no break-through infections from the previous season.
If your pet requires a refill on medications used to treat hormonal disorders such as hyperthyroidism, hypothyroidism, Addison’s disease, Cushing’s disease, or diabetes your pet may require bloodwork every 6-12 months to ensure that what we are treating is well regulated and your pet is being dosed correctly. Please note that pets that are just being started on medications for the above listed conditions may require re-check appointments and/or more frequent bloodwork to ensure the correct dosage of medication.
If your pet requires a refill on long term nonsteroidal anti-inflammatory drugs (NSAID’s) they will also require bloodwork every 6-12 months to monitor your pet’s liver and kidneys.
For medications to treat infections (such as ear, skin, or eye infections) your pet will need to be seen for each infection event. The type of medication and dosing will vary based on the type of infection, severity of the case, and the response to previous treatments. If you find that infections are recurring, the veterinarian may choose or offer a different approach such as a diet change, allergy medication and/or allergy testing, or referral to a dermatologist or eye specialist to ensure that we are able to manage your pets’ condition effectively.
Please note that there are no refunds on any prescription medications.
Client Rights & Responsibilities
YOUR RIGHTS ARE
• To expect and receive appropriate treatment for your pet(s) as determined by our capabilities and our mission statement.
• To be treated with consideration, respect, and compassion by all members of our staff.
• To be informed of any illnesses your pet(s) may have, as well as treatment options available at the Stonewall Veterinary Hospital or through referral.
• To be informed of the cost associated with your pet(s) evaluation, diagnostic tests and treatments, and the payment options available to you.
• To participate in your pet(s) healthcare by making informed decisions, including declining care.
• Your pet(s) medical team will explain the potential medical consequences of declining the recommended diagnostic test or treatment.
• To receive prompt and courteous replies to any concerns you raise regarding your pet(s) medical condition or care.
• To be assured that medical and personal information is handled in a confidential manner, and to request for those records to be transferred to another medical facility when required.
YOUR RESPONSIBILITIES ARE
• To provide all requested health information about your pet(s), and to inform us of any changes to your pets health as soon as possible.
• To inform us of any changes to your contact information in the event of an address/phone number/email change.
• To keep track of and arrive on time for your scheduled appointment(s). Our team does their best to remind you of your appointment via phone call, text, and email, but this is a courtesy. If you need to reschedule your appointment or know that you will be late, please inform us as soon as possible. Please review our scheduling/cancelation policy for further details.
• To read and understand any consent forms, treatment plans, or homecare instructions that you sign.
• To ask questions if you do not understand information or instructions provided by our team.
• To inform us immediately if you change your mind about any diagnostic tests to which you have previously consented.
• To treat our team with consideration and respect
Scheduling/Cancelation Policy
Scheduling
We will do our best to ensure that your pet is able to be seen by a veterinarian as soon as possible. To ensure that we are able to see everyone in a timely manner we ask that you arrive on time for your appointment, and to let us know as soon as possible if you are going to be a bit late. If you are new to the Stonewall Veterinary Hospital we ask that you reach out to your previous veterinarian to have your file transferred 24 hours prior to your appointment so that our team has complete medical information for your pet(s) and can prepare for your appointment. If your appointment has been made on a more emergent basis, please have your records transferred as soon as possible.
Deposits
A deposit is required for all appointments in the amount of $50.00 for wellness/medical appointments, and $100.00 for all surgical procedures. Please note that this is NOT an additional charge, but rather applied as a credit on your account and will be applied to your final invoice. The deposit would act as a cancelation fee in the event of a last-minute cancelation or no-show. The deposit can be processed via credit card over the phone or sent as an etransfer to etransfer.stonevet@gmail.com. If you are sending an etransfer, please ensure that it is sent no later than 6:00 PM on the day of booking to ensure that your appointment is not released to another patient in need.
Cancelation Policy
If you think that you may be running a few minutes late, please let us know as soon as possible. If you need to cancel or reschedule your appointment please give us a minimum of 24 hours notice for medical appointments, and 48 hours for surgical procedures to avoid cancelation fees. We understand that sometimes life happens, and situations beyond our control can arise. We encourage you to reach out as soon as possible in the event of illness or an emergency. In the event of inclement weather, unsafe road conditions, or clinic closure, your deposit will be forwarded to you rescheduled appointment.
Reminders
Please note that it is your responsibility to make note of your appointment date and time at the time of scheduling, as well as to notify us of any changes to your contact information. The Stonewall Veterinary Hospital team does their best to provide you with timely reminders for upcoming appointments via email and text as a courtesy to the primary phone number and primary email address on file. If you have any questions regarding your appointment, please call or email us during our regular business hours.